NASHVILLE, Tenn. — XOi, a provider of smart technology for field-service companies, and AAON Inc., a manufacturer of HVAC products, have joined forces to revolutionize the equipment lifecycle process. This collaboration aims to empower technicians and factory experts to quickly resolve issues, boost productivity, and enhance the overall customer experience.
According to a press release from XOi, the company will supply AAON with an ecosystem of equipment data, offering technicians in the field complete and accurate information. This data will be linked to the entire lifecycle of AAON equipment, streamlining administrative tasks and reducing the time needed to address issues.
David Recca, service development manager for North America at AAON, expressed his enthusiasm for the partnership, stating, “XOi’s platform allows us to take full control of the equipment lifecycle, ensuring that the installation and servicing of AAON equipment is a guided and repeatable process. This leads to increased efficiency, accuracy, and ultimately, shorter turnaround times and fewer callbacks.”
Since integrating XOi into their operations, AAON rep firms have reported a 100% approval rate for completed warranty claims. Micheal Plummer, XOi Specialist at AAON, highlighted the benefits of improved data transparency, noting that all stakeholders now have access to the same information, resulting in quicker and more accurate decision-making processes.
Furthermore, XOi has significantly streamlined AAON’s warranty claim review process, cutting it in half. By leveraging real-time data from technicians in the field, parts are now shipped correctly the first time, leading to faster resolutions for customers. This collaboration between XOi and AAON is poised to set a new standard for equipment lifecycle management in the industry.
